Over the years I have asked my executive assistants, when they have left my employment to share with me a list of things that, from their perspective, would help their replacement and I work together better, sooner. One I got from Mary Ann Nolan, who worked for our company from Boston for several years in the mid-90’s was very interesting. I actually published it in my 2009 book, Why Should the Boss Listen to You? (2009, Jossie Bass).
From Mary Ann Nolan:
1. Prepare work product in final form. It should be your best, most complete effort.
2. Look at situations from a perspective other than the one the boss has – this leads to interesting, productive discussions that ultimately benefit the client with new ideas and approaches.
3. Think, write, and speak in numbers, bullets, and series.
4. Bring your stories, experiences, and personal history to work – often they reflect an approach or strategy you’re trying to explain to a client.
5. Recognize, acknowledge, and learn from your mistakes, missteps, gaffes, and goofs – then move on.
