August 2018 Edition: Executive Action: Urgent Information for Leaders and their Trusted Strategic Advisors
Will leaders in crisis ever learn?
One of the most frequent questions I get as I speak, teach and counsel is, will the people who run organizations who get into trouble ever learn how to avoid that trouble? My answer, if history is any indicator, is likely no.
Instead, we have to be smart about understanding the pathology of leadership error that leads to problems we’ve seen before that get repeated over and over. I use the word pathology on purpose because it’s a term from medicine that describes understanding the origins of diseases. Understanding leadership error is more helpfully accomplished if we think about it as a pathology rather than just a plain checklist of concepts.
I’ve identified a progression of 12 largely self-inflicted Leadership Crisis Responses Failure Behaviors (LCRFBs). It’s this sequence of behaviors that overpowers, preoccupies and thereby prevents prompt responsive and perfected reactions in crisis, allowing more victims to be created and fewer victims, if any that need to be helped.
The Twelve LCRFBs are:
1. Surprise
2. Disbelief
3. Betrayal
4. Silence
5. Stalling
6. Denial
7. Victim Confusion
8. Testosterosis
9. Arrogance
10. Search for the Guilty
11. Fear of the Media
12. Whining